Returns Policy

As a responsible company WomenShoes.co.uk abides by the Distance Selling Regulations 2000 which gives you the right to cancel your order for a full refund.

Order cancellations must be made in writing to returns@womensshoes.co.uk within seven days of delivery, cancellations after this time cannot be accepted as the order will already have been processed and despatched.

General Returns

You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All items must have all the original packaging, tissue paper, etc enclosed or we will deduct a fee for re-packaging the item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please send all returns to:

Womens Shoes, 7 Sandown road, Christchurch, Dorset, BH23 3HG, UK

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.